Privacy on the cruise
Last updated 16 November 2026
This notice explains which personal data Willowbend Cruise holds, why we hold it, and your rights under UK data protection law.
Who controls the cruise’s data
Willowbend Cruise is the controller for personal data collected through Willowbend Cruise. You can contact us at help@willowbendcruise.com or through the purser page.
Data we hold
For an account: your email address, a display name, a salted hash of your password (never the password itself), your balance, the rounds you have played, your favourites, and your reminder and break settings. For a deck pass: a temporary record of the pass and its balance, deleted within a day of the pass ending. For support: your email address, the topic you chose and your message.
Our server keeps technical request logs, including IP addresses, for security, and deletes them after no more than 14 days.
Why the crew uses data: lawful bases
To run the account and landings you ask for (contract); to keep the service secure and stop misuse (legitimate interests); to answer messages sent to the purser (legitimate interests); and, only if you agree, to count visits with analytics (consent).
Who else sees it besides the crew
Our hosting provider stores the data for us. Where email sending is enabled, an email provider delivers our account-confirmation and password-reset messages. We never sell data, and we never pass it to gambling operators or advertisers.
How long data stays
Account data is kept until you delete the account or it goes unused for 24 months. Rounds older than 12 months are removed from your history. Messages to the purser are deleted after 12 months.
Your rights as a passenger
You may request a copy of what we hold, have it corrected or erased, object to certain uses or ask us to restrict them. Write to help@willowbendcruise.com. If you are not satisfied with our reply, you can complain to the Information Commissioner’s Office at ico.org.uk.